Privacy Policy

We are committed to protecting your personal data and your privacy.

This privacy policy has been created to inform you of how we manage, collect, store and use the information you provide us in connection with our website BitIQ.app (the "website").

We will respect the following principles:

  • Be transparent regarding the collection and processing of personal data about you:

It is important for Us that you have all the necessary information at all times so that you can make informed decisions about the processing of your Personal Data. To do this, we will use various techniques and measures designed to provide you with relevant information about the processing of your Personal Data, in the appropriate manner and at the appropriate time.

In addition, if we believe that it is necessary to provide you with specific information, we will provide it to you at the appropriate time and place.

We will also be happy to answer any questions you may have and provide any clarification you may require, subject to legal limitations. To do this, you can contact Us by sending an email to the following address: [email protected]

  • Treat Personal Data about you only for the purposes indicated in the Policy:

The purposes for which we may process Personal Data about you include, among others, making our website available to you and providing the services it contains (the "Services"), improving the user experience on our website, improving our services. (including the website), protect our rights and interests, carry out commercial and administrative activities that support the provision of our services to our users, and / or comply with any legal and / or regulatory requirement.

In addition, we will process your personal data to understand your personal needs and preferences.

  • Invest significant resources to respect your rights in relation to Personal Data about you:
    • We apply significant resources to enable you to exercise your rights as a data subject. Therefore, you can contact us at any time you want to review personal data about you, have us modify it, delete it, stop using it for specific or general purposes, or transfer it to you or a third party. We will carry out your wishes in accordance with the law.
  • Securing personal data about you:

While we cannot promise absolute protection of Personal Data about you, we can promise that we use and will continue to use a wide range of means and measures aimed at ensuring the security of Personal Data about you.

Our full privacy policy.

  1. The scope of application?

This Policy describes the type of Personal Data that the Company collects about natural persons, and how it collects, uses, shares it with third parties, secures it, processes it, etc.

In this Policy, "Personal Data" refers to any information related to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or in combination with additional information that we have or to which we have access.

In this Policy, the "treatment" of Personal Data refers to any operation or set of operations carried out on Personal Data, including the collection, registration, organization, structuring, storage, adaptation or alteration, recovery, consultation, use, disclosure by transmission, broadcast or otherwise made available, alignment or combination, restriction, erasure or destruction of Personal Data.

Our Services are intended for the general public and are not directed at children under the age of 18. We do not knowingly collect or request information from anyone under the age of 18 or knowingly allow such individuals to access our Services. If we learn that information has been collected about a child, we will take reasonable steps to delete such information as soon as possible.

  1. When do we collect your personal data?

We collect personal data about you each time you use our services, use our service channels, use the website and / or contact us. In some cases, you will actively provide Personal Data to us, and in other cases, we will collect Personal Data about you by examining and analyzing your use of Our Services and / or Our service channels.

  1. There is no obligation to provide personal data to the company and its implications

You are not obliged to provide us with any personal information about yourself. However, in some cases, failure to provide such Personal Data will prevent us from providing the Services to you, prevent your use of the Website, and / or cause Our Services and the Website to malfunction.

  1. What personal data do we collect about you?

Personal Data We collect every time you browse the Website: this information includes online activity log, traffic information (including, without limitation, IP address, time of access, date of access, (s) ) web and mobile page (s) visited, the language used, the software crash reports and the type of browser used, the information regarding the device you have used. Some of this information may not personally identify you and, therefore, does not constitute Personal Data.

Personal data we receive from you: any personal data that you provide to us of your own free will when contacting us.

Personal Data that you provide us specifically for sending to third parties: this information includes your name and email address.

  1. The purposes of the processing of personal data and its legal basis

The Company processes your Personal Data for one or more of the purposes described in this section and in accordance with the appropriate legal basis.

The Company will not process Personal Data about you unless there is a legal basis for such treatment. The legal bases according to which the Company can process Personal Data about you are the following:

  1. You have given your consent to the processing of your Personal Data for one or more specific purposes. This refers to cases in which you specifically provide us with your data through the Website, so that we may present it to third parties.
  2. The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party. By way of example, in order to improve Our Services, or for the exercise or defense of legal claims.
  3. The treatment is necessary for the fulfillment of a legal obligation to which the Company is subject.

At any time, you can contact Us by sending a notification to the email address [email protected], in order to receive information regarding the review carried out by Us. This is so that you can conclude that We may process Personal Data about you because such processing is necessary for the purposes of legitimate interests pursued by the Company or by a third party.

The following list describes the purposes for which we may process Personal Data about you and the legal basis for such processing:

#

Purpose

Legal basis

1

To present your data to third parties at your request

We may collect Personal Data about you to present to third parties, if you specifically request it.

You have given your consent to the processing of your Personal Data for one or more specific purposes.

2

To respond to your inquiries, requests and / or claims

The processing of your Personal Data is necessary to respond to the queries you make in relation to the use of the Services.

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

3

To comply with any legal obligation or judicial or administrative order

We process your personal data to comply with our various legal obligations.

The treatment is necessary for the fulfillment of a legal obligation to which the Company is subject.

4

To improve our services

We may use your personal data to improve our services. Such processing will include, among other things, any failure logs or other malfunction reports obtained with respect to the Services.

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

5

In order to prevent fraud, the abusive use of Our Services

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

6

To carry out and maintain various activities that support the provision of Our Services.

Such activities include back-office functions, business development activities, strategic decision-making, oversight mechanisms, etc.

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

7

To perform analysis, including statistics

We use various analytical measures (including statistics) to make decisions on various issues.

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

8

To protect Our interests, rights and assets and those of third parties, including the initiation, exercise or defense of legal claims

We may process personal data about you to protect our interests, rights and assets, or those of third parties, in accordance with any law, regulation or agreement, including any of our terms and conditions and policies.

The treatment is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.

  1. Transfer of personal data to third parties

The Company may also share Personal Data about you with third parties who provide services to us, such as storage and hosting providers, IP address information, user experience analysis, and research, analysis, technical and diagnostic services.

In addition, you can specifically request that we send certain Personal Data about you to third-party Bitcoin trading platforms. In such cases, we will share the Personal Data that you provide to us for this purpose, to such third parties, and their use of your Personal Data will be subject to their own privacy policies.

The Company may also share Personal Data about you with its related entities and business partners, who provide you with resources that allow the Company to enrich and improve the level of services and products it offers to its users.

The Company may share Personal Data about you with governmental, local, official and regulatory authorities, as well as if such disclosure is necessary to protect Our interests, rights and assets and those of third parties, including the initiation, exercise or defense of legal claims.

In addition, we may disclose your Personal Data to potential buyers or investors of the Company and / or of any company of the group of companies of which the Company is part, or to lenders, or in the case of any similar transaction (including the sale of assets of the Company). Company and / or any company of the group of companies of which the Company is a part), and / or in relation to any merger, reorganization, consolidation or bankruptcy of the Company and / or of any company of the group of companies of which it is part the company.

  1. Cookies and third party services

We may use certain third-party services, such as analytics companies or companies that serve ads on our website, which may also use cookies or other technologies, and those practices and providers are subject to their own policies.

Cookies (which are a small text file) are installed on the device through which you visit or access the Website. Cookies allow us to collect information about you and your behavior, in order to improve your user experience, remember your preferences and settings, and personalize and offer you products and services that may be of interest to you. Cookies can also be used to collect statistics and perform analysis.

Some of the cookies that we may use are session cookies, which are temporarily downloaded to your device and last until you close your web browser, while others are persistent cookies, which remain on your device after you stop browsing. website and can be used to help the website remember you as a repeat visitor when you visit it again.

Types of cookies:

The cookies that we can use are classified according to their functionality, as follows: 

Type of cookie

Purpose

Other Information

Strictly necessary cookies

These cookies are strictly necessary to allow you to navigate the website and use the functions you have requested. They are used to provide you with the content, products and services that you have requested.

These cookies are essential to help your device download or transmit information so that you can navigate the website, use its functions and return to the pages you have previously visited.

These cookies collect personal data about you, such as username and last login date, and identify you as connected to the website.

These cookies are deleted when you close your web browser (session cookies).

Functionality Cookies

These cookies are used to recognize you when you return to the website and allow us to remember your choices and preferences.

These cookies survive the closing of your web browser and last until their applicable expiration time.

Performance cookies

These cookies are used to provide aggregated statistics regarding website performance and to test and improve such performance, in order to provide a better user experience. In addition, they allow us to perform analytical functions on the website.

These cookies collect anonymous data that is not related to an identified or identifiable natural person.

These cookies are valid for different periods; some are removed once you close your browser, while others have an indefinite period of validity.

Blocking and elimination of cookies

You can change your browser settings to block and delete some or all cookies. Please see the following links for instructions on how to do this for some of the more popular web browsers:

Please note, however, that if you do, some or all of the website's features and functionality may not function as intended.

ONLINE TRACKING NOTICE

AT THIS TIME, THIS SERVICE DOES NOT ALLOW SIGNS OF NO TRACKING.

  1. Conservation of your personal data

The company will keep personal data about you for the time necessary to fulfill the purposes of the processing of personal data as indicated in this policy, or for a longer period as required by legislation, regulations, policies and the orders that apply to us.

In order to ensure that Personal Data about you is not kept for longer than is necessary, we periodically review the Personal Data that we hold to examine whether any Personal Data may be erased.

  1. Transfers of personal data to a third country or to an international organization

Personal Data about you may be transferred to a third country (that is, to jurisdictions other than your residence) or to international organizations. In such circumstances, the company will adopt the appropriate security measures to guarantee the protection of your personal data and to guarantee that the interested parties can exercise their rights and have effective legal remedies.

If you are a resident of the EEA (European Economic Area), please note that these safeguards and protection will be available if any of the following conditions are met:

  • The transfer is to a third country or an international organization that the EU Commission has decided provides an adequate level of protection to Personal Data transferred to it in accordance with Article 45 (3) of Regulation (EU) 2016 / 679 of the European Parliament and of the Council, of April 27, 2016 (“GDPR”), including any transfer in accordance with the EU-US Privacy Shield Framework;
  • The transfer is in accordance with a legally binding and enforceable instrument between public authorities or bodies in accordance with article 46, section 2, letter a), of the RGPD; or
  • The transfer is in accordance with the standard data protection clauses adopted by the EU Commission in accordance with article 46, section 2, letter c), of the GDPR. The clauses adopted by the EU Commission can be consulted at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
  • You can request that the Company provide you with details about the safeguards used by it to protect Personal Data about you that is transferred to a third country or to an international organization, by sending an email to the following address: [email protected]
  1. Protection of your personal data

We apply the appropriate technical and organizational measures to guarantee an adequate level of security of Personal Data, taking into account the risks presented by the treatment, in particular accidental or illegal destruction, loss, alteration, unauthorized disclosure or the access to Personal Data transmitted, stored or otherwise processed.

Due to legal or other obligations beyond our control, we may need to transfer personal data about you to third parties, such as public authorities. In such circumstances, we have limited control over the level of protection provided to Personal Data about you by such third parties.

Any transfer of Personal Data over the Internet cannot be totally secure. Therefore, the company cannot guarantee the protection of your personal data when it is transferred to us over the Internet.

  1. Links to third party websites

The Website may provide links to third party websites and / or applications. The Company does not control such websites and applications, nor the collection and / or processing of Personal Data about you by such websites and applications, and we are not responsible for such websites and applications, or their policies and activities of privacy and data protection. This Policy does not apply to any action taken through such websites and / or applications.

Whenever you access the websites and / or applications of such third parties, we recommend that you carefully review their privacy policies before using such websites and / or applications and before disclosing any Personal Data about yourself.

  1. Changes to this policy

We may modify the terms of this Policy from time to time. Whenever we modify this Policy, we will notify you of such modifications by posting the updated Policy on the Website. In addition, when we make significant modifications to this Policy, we will endeavor to inform you of such modifications through the means of communication that we consider reasonably adequate to inform you of such modifications and by posting a notice of such modifications on the Website. Unless otherwise indicated, all modifications will take effect at the time of publication of the updated Policy on our Website.

  1. Your rights regarding personal data about you

In general, you have the right to request that we confirm that we are collecting Personal Data about you, to request that such data be reviewed, to rectify the content if necessary, and to erase Personal Data that we no longer need. You can also restrict your consent to certain processing of your Personal Data.

If you are a resident of the EEA, read this section:

You have the following rights with respect to Personal Data concerning you. To exercise these rights, you can send a request to exercise your rights to the following email address: [email protected]

Right of access

You have the right to receive from the Company confirmation of whether or not Personal Data about you is being processed and, if so, access to Personal Data and the following information (1) the purposes of the treatment; (2) the categories of Personal Data in question; (3) the recipients or categories of recipients to whom the Personal Data has been or will be disclosed, in particular recipients in third countries outside the European Economic Area (EEA) or international organizations; (4) if possible, the expected period of retention of the Personal Data or, if not possible, the criteria used to determine said period; (5) the existence of the right to request the Company to rectify or delete Personal Data or to restrict the processing of Personal Data about you or to oppose such processing; (6) the right to file a claim with a supervisory authority; (7) if the Personal Data has not been collected from you, any available information about its origin; (8) the existence of profiling; and (9) if Personal Data is transferred to a third country outside the EEA or to an international organization, the appropriate safeguards regarding the transfer.

The company will provide you with a copy of the Personal Data being processed and may charge a reasonable fee for any other copy that you request. If you make the request electronically, and unless you request otherwise, the information will be provided in a commonly used electronic format.

The right to obtain a copy of the Personal Data must not adversely affect the rights and freedoms of others. Therefore, if the request harms the rights and freedoms of others, the Company may not respond to your request or do so in a limited way. 

Right of rectification

You have the right to obtain from the Company the rectification of inaccurate Personal Data about you. Taking into account the purposes of the treatment, you have the right to complete incomplete Personal Data about you, including by providing a supplementary statement.

Right of suppression

You have the right to obtain from the Company the deletion of the Personal Data concerning you if one of the following reasons applies: (a) the Personal Data is no longer necessary in relation to the purposes for which it was collected or processed by another mode; (b) you withdraw your consent on which the treatment is based and there is no other legal reason for the treatment; (c) you object at any time, for reasons related to your particular situation, to the processing of Personal Data about you that is based on the legitimate interests pursued by Us or by a third party, and there are no compelling legitimate reasons for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) the Personal Data has been processed illegally; or (f) the Personal Data about you has to be erased to comply with a legal obligation of the European Union or the legislation of the Member States to which the Company is subject.

This right is not applicable to the extent that the treatment is necessary (a) for the fulfillment of a legal obligation that requires the treatment according to the legislation of the European Union or of the Member States to which the Company is subject; or (b) for the establishment, exercise or defense of legal claims.

Right of restriction of treatment

You have the right to obtain from the Company the restriction of the processing of your Personal Data if one of the following circumstances occurs (a) the accuracy of the Personal Data is contested by you, for a period that allows the Company to verify the accuracy of Personal Data about you; (b) the processing is unlawful and you oppose the erasure of Personal Data about you and request the restriction of its use instead; (c) the Company no longer needs the Personal Data about you for the purposes of the treatment, but the Personal Data is required by you for the establishment, exercise or defense of legal claims; (d) if the processing of Personal Data about you is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, unless we demonstrate compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms or for the establishment, exercise or defense of legal claims; or (e) if Personal Data about you is processed for direct marketing purposes, including profiling, insofar as it relates to such direct marketing.

If the processing of your personal data has been restricted as a result of your request, such personal data, with the exception of storage, will only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

Right to data portability

You have the right to receive the Personal Data about you, which you have provided to the Company, in a structured, commonly used and machine-readable format, as well as the right to transmit said Personal Data to another data controller, if (a) the treatment is based on your consent or on a contract to which you are a party, and (b) the treatment is carried out by automated means.

In exercising your right to data portability, you have the right to have the Personal Data that concern you be transmitted directly by the Company to another data controller, whenever technically possible. The exercise of your right to data portability is understood without prejudice to your rights and those of the Company by virtue of your right to deletion. In addition, the right to data portability will not adversely affect the rights and freedoms of other people.

Right of opposition

You have the right to object at any time, for reasons related to your particular situation, to the processing of your personal data based on the legitimate interests pursued by the Company or by a third party, including profiling based on those legitimate interests. In this case, we will stop processing the Personal Data about you, unless we demonstrate compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

You have the right to object at any time to the processing of your Personal Data for direct marketing purposes, including profiling, insofar as it is related to such direct marketing.

Right to withdraw consent

You can withdraw the consent you have given us for the processing of your personal data at any time, without affecting the legality of the processing based on your consent before its withdrawal.

Right to file a claim with a supervisory authority

You have the right to file a claim with a supervisory authority established by a Member State to protect the fundamental rights and freedoms of natural persons in relation to the processing of Personal Data in the European Union.

Your rights with respect to the Personal Data concerning you, as indicated in this section 13, may be restricted by the legislation of the European Union or the Member States to which the Company is subject.

We will provide you with the requested information in accordance with your rights described in this section 13 without undue delay and, in any event, within one month of receipt of the request. This period may be extended by two more months when necessary, taking into account the complexity and number of requests. We will inform you of this extension within one month of receiving your request, along with the reasons for the delay.

The information requested in accordance with your rights set out in this section 13 will be provided free of charge, unless otherwise indicated in this section 13. When requests are manifestly unfounded or excessive, in particular due to their repetitive nature, we may (a) charge a fee. reasonable fee, taking into account the administrative costs of providing the information or communication or of taking the requested action; or (b) refuse to process the request.

The company may ask you to provide the additional information necessary to confirm your identity in order to fulfill your request in accordance with your rights described in this section 13, if we have reasonable doubts about the identity of the natural person making the request.